Terms and Conditions


1. Price:

The products prices visible on francescabysottini.it website are expressed in Euros and are the prices in effect at the time the Order is placed from the buyer. Francesca by Sottini may change the products sales prices at any time and without notice. This change will be reported to the Buyer before sending the order. Product prices include VAT, but do not include shipping costs. In case the Buyer does not collect the order, any storage costs and re-delivery will be entirely charged to the buyer.


2. Products and Offers:

In compliance with article 52 of the Italian Consumer Code (Legislative Decree 206 of 6 September 2005), before sending the Order, he Buyer can view on francescabysottini.it website all the information about Merchant, prices (as well as taxes and shipping costs), products details and the other mandatory information pursuant to the Italian Consumer Code.
Alternatively, the Buyer can go to one of the Francesca by Sottini stores to obtain personal advices and see and wear the products offered for sale by Francesca by Sottini. For products not immediately available in Francesca by Sottini’s stores, the offers published on the website will be valid subject to availability. Information on products availability will be provided to the Buyer sending the Order fulfillment e-mail (“Order fulfillment Confirmation E-mail”).
In the event that after sending the Order a total or partial unavailability of the product occurs, the Buyer will be immediately informed by e-mail about the unavailability and about the total or partial cancellation of the Order.
In case of total or partial cancellation of the Order:

  • The cancellation of the Order will take place automatically, without any charge for the Buyer.
  • Francesca by Sottini Customer Service will contact the Buyer to inform of the cancellation and to propose to place a new Order excluding the unavailable product.

Francesca by Sottini also reserves the right to cancel or cancel the fulfillment of an Order and / or delivery in case of non-payment or partial payment of the total due by the Buyer, in case of problems with payment, in the event of technical problems, or in the event of fraud or attempted fraud relating to the use of the Francesca di Sottini website, also with reference to previous Orders.
In case of refusal of the Order Francesca by Sottini will communicate to the Buyer, within 30 working days from the placing of the Order, the impossibility of accepting the Order.
Once the Buyer confirms the Order by clicking on “Complete the purchase”, the Buyer declares to have knowingly accepted the contents and conditions of the Order and, in particular, these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products ordered by the Buyer.
The sale will be concluded only at the time of acceptance of the Order by Francesca by Sottini, by sending an e-mail to the Buyer confirming the fulfillment of the Order, Order Confirmation E-mail.
Francesca by Sottini will have the right to collect the full price of the Order:

  • for payments made via PayPal or Credit card, from the time the Order Fulfillment Confirmation E-mail is sent;
  • for payments made with other payment methods from the moment of sending the e-mail informing the Buyer that the Order has been shipped.

Francesca by Sottini recommends that the Buyer keep on paper or electronic format the e-mails received from Francesca by Sottini. The Buyer is informed that those e-mails will be sent to the e-mail address entered by the Buyer at the time of purchase. Francesca by Sottini will not be responsible in case of invalid e-mail address and / or failure to receive the Order Confirmation E-mail for reasons not directly attributable to Francesca by Sottini. In this case the sale will be considered as definitive.
The offers and promotions reserved by Francesca by Sottini for Buyers cannot be combined with each other, it is not expected that an item takes part in multiple promotions in the same Purchase Order.


3. Payment:

The Buyer guarantees Francesca by Sottini to have the necessary authorizations to use the payment method chosen for the Order at the time the Order is sent.
Payment methods:

  • PayPal or Credit Card (via PayPal)
  • Bank Transfer

All Orders are payable in Euros, taxes and mandatory contributions included. Possible bank charges related to the payment shall be paid by the Buyer (even in the event of a refund).
In case of non-payment or delayed payment of the Order (more than 7 days), Francesca by Sottini reserves the right to apply the default interest in an amount equal to the legal interest rate starting from the tenth working days following the date of the Order or from the notification of the rejection of the bank payment.
Francescaby Sottini will remain the owner of the ordered products until the entire amount of the Order, including shipping costs, taxes and other mandatory contributions (where applicable), are fully paid by the Buyer.
All orders, before being processed, are subjected to authenticity checks directly by the relative credit card issuers, to protect the customer. If, for any reason, it is not possible to debit the amount due, the sale process will be automatically canceled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code The Customer will be informed by an automatic e-mail.
The communications relating to the payment and the data communicated by the Buyer take place on special protected lines and with all the guarantees provided by the use of the security protocols of the payment circuits.


4. Products delivery:

The products ordered by the Buyer, on the basis of GCS, will be delivered to the address indicated on the Order as the delivery address (“Delivery Address”) .


5. Shipping methods:

Shipping costs depend on the total amount of the order:

  • for orders whose total amount is less than 150.00 euros, the costs will be 15.00 euros (except for any promotions or offers);
  • for orders whose total amount is greater than 151.00 euros, the expenses will be free.
  • for orders in Europe: the shipping cost will be 30,00 euros

The shipping and delivery times are:

  • PREPARATION TIMES: 1/2 working days
  • SHIPPING TIMES: 2/3 working days
  • DELIVERY TIMES IN ITALY: 2/3 working days

Orders are not prepared on Saturdays and Sundays, while all orders received from Monday to Friday are processed on the same day or the following working day.


6. Defects, non-conformity and damages to Products:

The Buyer, or the recipient of the Order, is invited to check the status of package and products at the time of delivery.
In case of anomalies of the package (damaged or open package, trace of liquid, etc.) and / or of the ordered products (missing, defective or damaged products), the Buyer or the recipient of the Order must return the products to Francesca by Sottini by following the procedures described below. Failure to comply with the correct procedure excludes any appeal against the carrier and / or Francesca by Sottini, including the right to reimbursement of the Order and / or the return of the ordered products.
The Buyer, or the recipient of the Order, may alternatively call Francesca by Sottini Customer Service to find out how to return the damaged, non-compliant and / or defective product or products. The Buyer must follow the procedure for returning damaged, non-compliant and / or defective products, indicated by Francesca by Sottini Customer Service. Otherwise, the Buyer cannot claim any refund or replacement of the products received.
Procedures that must be followed in the event of returning to Francesca by Sottini a damaged package:

  • In the event of an anomaly found in the presence of a courrier carrier of the Express courrier DHL;
  • Refuse delivery and write on the courier’s document the description of the anomalies in a clear and detailed manner.
  • It is then necessary to send an email report to Francesca by Sottini regarding the refused collection, or calling 030/9918705 (Mon-Fri 8: 30-12: 30 14: 30-17: 30)

Procedure that must be followed in case of missing, damaged or defective product:
The Francesca by Sottini Customer Service may request information relating to the identity of the Buyer or the recipient of the Order and make any checks that may be useful. Francesca by Sottini Customer Service will indicate to the Buyer, or to the recipient of the Order, the procedure to follow to return the damaged or defective product, or how to receive the missing products.
Once the products have been received, Francesca by Sottini will verify that these products are actually defective, damaged or do not correspond to the description provided on the Website. If this check complies with the Buyer’s report, Francesca by Sottini will replace the defective, damaged or non-compliant product and will send it to the Buyer as soon as possible and in any case within 30 (thirty) working days from receipt of the products. Shipping costs will be entirely charged to Francesca by Sottini. In the event that Francesca by Sottini is unable to replace the products within the aforementioned term, Francesca by Sottini will immediately notify the Buyer at the e-mail address indicated at the time of registration of the purchase, and will refund to the Buyer the cost of such products and shipping costs where Buyer provides proof of the shipping payment. The refund will be made by Francesca by Sottini as soon as possible in the manner chosen at its discretion, and in any case within 30 (thirty) working days from the date of receipt of the products.
In the event that, after examining the returned products, Francesca by Sottini reasonably believes that the products cannot be considered defective, damaged or non-compliant with the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to him, with shipping costs charged to the Buyer.


7. Responsibility:

The Buyer declares to have full capacity to act and enter into a contract for the purchase of the products and / or services on the Website on the basis of these General Conditions of Sale. Francesca by Sottini cannot under any circumstances be required to verify the ability to act of visitors and buyers of the Website. In the event that a person not having the necessary capacity to act (for example a minor) places an Order on the Francesca by Sottini website, without prejudice to the responsibility of their parents or legal guardians for this Order and the relative payment, Francesca by Sottini may refuse to accept the Order.